Return and Refund Policy

Return and Refund Policy

At JK Shipping LLC, every container is physically inspected before it ships to ensure it matches the condition described on the product listing. Containers are large freight items delivered directly to your site, so please read this policy carefully before placing your order — in particular the part explaining that you pay the return freight if you send a container back.

In short: before delivery you can cancel, with a full refund inside the 24-hour cancellation window. After delivery you have 30 days to return your container for any reason, including simply changing your mind. We charge no restocking fee on a return. But the cost of getting the container back to us is yours, and moving a multi-ton unit is a significant expense — realistically at least in the range of the $500 flat rate we charge to deliver, and more over longer distances. Cancellations and returns are two different things, and both are set out in full below.

Last updated: August 2026

PRE-DELIVERY CANCELLATIONS

This section applies before your container is delivered. Cancelling is not the same as returning: the 30-day return window described further down begins at delivery.

How to Cancel an Order:

To cancel your order before delivery is arranged, contact our Customer Support team as soon as possible after placing it. You can reach us by email at info@jkshippingllc.com or by phone at +1 (251) 247-6208.

Cancellation Terms:

• Orders canceled within 24 hours of placement, and before a delivery carrier has been booked, will receive a full refund
• Orders canceled after a carrier has been booked may be subject to a logistics and restocking fee of up to 15% of the order value. This fee belongs to cancellation only — there is no restocking fee on a 30-day return after delivery
• Once a container has been dispatched, it can no longer be canceled. The 30-day return right below applies instead, from the day it is delivered

30-DAY RETURNS AFTER DELIVERY

You may return a container within 30 days of delivery for any reason, including simply changing your mind. You do not need to show a fault, a defect, or anything wrong with the container to use this right.

This applies anywhere we deliver: the continental United States, meaning the 48 contiguous states and the District of Columbia. We do not deliver to Alaska or Hawaii.

There is no restocking fee. We do not deduct a percentage of the purchase price for taking a container back.

You pay the return freight, and it is not a small amount. We would rather say this plainly here than let you discover it later. A shipping container weighs several tons and cannot be sent back by a parcel carrier — it has to be lifted and hauled back to us by flatbed, rollback, or tilt-bed truck, exactly like the delivery that brought it to you, and that cost is yours. We cannot publish a fixed figure, because it depends on the distance from your site back to ours, the access at your site, and carrier availability on the day. As a realistic guide, expect it to be at least in the range of the $500 flat rate we charge to deliver a container, and materially more over long distances. Please weigh this up before ordering, and call us if you would like to talk it through first.

How to start a return: contact our Customer Support team within 30 days of delivery, by email at info@jkshippingllc.com or by phone at +1 (251) 247-6208, quoting your order number. We will confirm the return address and agree the practical arrangements with you before anything is moved.

A small number of containers cannot be returned — see Non-Returnable Items below.

IF YOUR CONTAINER IS DAMAGED OR NOT AS DESCRIBED

This is separate from, and in addition to, the 30-day return right above. If your container arrives damaged, not as described, or in a different condition grade than the product listing stated, you should not have to pay freight to send it back to put that right. Tell us instead, within 30 days from delivery, and we will resolve it.

Document the Issue:

Note any concerns on the delivery receipt before signing. Photograph the container clearly from multiple angles at the time of delivery.

Contact Us Promptly:

Get in touch with our Customer Support team within 30 days of delivery. Please provide your order number, a detailed description of the issue, and photos where possible.

Assessment:

Our team will review the evidence to determine whether the issue constitutes a departure from the described product condition.

Resolution:

If we confirm the container was materially misdescribed, we will work with you to find a suitable resolution. This may include repair, partial refund, exchange, or replacement at our discretion, depending on the nature and extent of the issue.

EXCHANGES

Where a container arrives in a condition materially different from what was described, JK Shipping LLC may offer an exchange as an alternative to a refund at our discretion.

Exchange options depend on available inventory at the time of the claim. To request an exchange contact us within 30 days of delivery with your order number, photos of the issue, and a description of the discrepancy.

Exchange requests are assessed on a case-by-case basis. We will confirm whether a suitable replacement unit is available before proceeding.

CUSTOMIZATION AND MODIFICATION WORK

Customization and modification work is non-refundable once work has commenced, as units are built to your specific requirements. If you have concerns about the quality of a completed modification, please use the damage or misdescription process above.

NON-RETURNABLE ITEMS

We are unable to accept returns of:

• Containers that have been modified, painted, drilled, or altered after delivery
• Customized containers, once customization work has begun
• Containers where the return is requested more than 30 days after delivery

REFUND PROCESSING

Once a refund has been approved, it will be processed within 10 business days and a credit will be applied to your original payment method.

CONTACT US

If you have any questions or need assistance regarding your order, cancellation, return, or this policy, please contact our Customer Support team.

JK Shipping LLC

• Address96 Hovater Dr, Cherokee, AL 35616
• Phone+1 (251) 247-6208
• Emailinfo@jkshippingllc.com
• HoursMonday to Friday, 8:00 AM – 5:00 PM (CT)