Frequently Asked Questions

Frequently Asked Questions

Find answers to our most common shipping container FAQ questions below. Can’t find what you’re looking for? Contact us directly at info@jkshippingllc.com or +1 (251) 247-6208 and our team will be happy to help.

Shipping Container FAQ — Container Conditions

What does “One Trip” mean?

A One-Trip container has made a single journey from the manufacturer — typically in China — to a US port. It is used once to transport goods and is considered new condition. One-Trip units typically have clean steel walls, minimal surface marks, a sound wooden floor, and no rust or structural repairs.

What is a “Cargo-Worthy” container?

A Cargo-Worthy (CW) container has been inspected and certified as structurally sound and suitable for transporting goods internationally. It will show signs of use — surface rust, minor dents, paint wear — but is wind and watertight and meets international shipping standards. CW units are a solid, cost-effective option for storage, site use, or continued shipping.

What is a “Wind and Watertight” container?

A Wind and Watertight (WWT) container is a used unit that is structurally sound and weatherproof, but has not been formally certified for continued international shipping. WWT containers are ideal for on-site storage, workshop conversions, or any application where a shipping certification is not required.

What is a High Cube container?

A High Cube container is one foot taller than a standard container. A standard unit is 8 feet 6 inches in external height (approximately 7 feet 10 inches internally). A High Cube is 9 feet 6 inches externally (approximately 8 feet 10 inches internally). The extra headroom makes High Cube units popular for office conversions, storage of tall equipment, and residential projects.

Delivery and Site Access

How is my container delivered?

All containers are delivered by flatbed truck, rollback trailer, or tilt-bed vehicle — not by a standard courier or parcel carrier. After your order is placed, a member of our team will call you within 1 business day to confirm your delivery address, discuss site access, and agree a delivery window.

What site access do I need?

Please confirm the following before booking your delivery:

• Clear access width: Minimum 14 feet wide for the delivery vehicle
• Ground conditions: Level or near-level surface at the intended container placement point
• Overhead clearance: No cables, branches, or structures below 14 feet along the delivery route
• Someone on site: You or an authorized representative must be present to accept delivery and sign the receipt

If you are unsure whether your site meets these requirements, contact us before placing your order and we can talk it through.

How long does delivery take?

Order handling takes 1 to 3 business days and transit is typically 3 to 7 business days, so most deliveries arrive within 4 to 10 business days of order confirmation. Lead times vary based on your location and carrier availability. We will confirm your estimated delivery window when we contact you after your order is placed.

Do you deliver outside Alabama?

Yes. We deliver throughout the continental United States, meaning the 48 contiguous states and the District of Columbia. We do not deliver to Alaska or Hawaii. Delivery is a flat $500 per order, added automatically at checkout no matter where in that area you are or how many containers you order. Call us at +1 (251) 247-6208 before ordering if you want to check site access at your delivery address.

Can I collect a container instead of having it delivered?

Yes. Contact us at +1 (251) 247-6208 or info@jkshippingllc.com to arrange a collection appointment at our location in Cherokee, AL.

Ordering and Payment

What payment methods do you accept?

We accept major credit and debit cards including Visa, Mastercard, American Express and Discover, processed securely by Stripe, plus ACH bank debit, direct bank transfer, Cash App Pay, Amazon Pay, Link, and Apple Pay or Google Pay where your device supports them. There is no minimum order value on any of these. We do not accept PayPal, Klarna, Afterpay or Affirm.

Can I cancel my order?

You may cancel your order free of charge within 24 hours of placing it, provided a delivery carrier has not yet been booked. Cancellations after carrier booking may incur a logistics fee. See our Return and Refund Policy for full details.

Can I return a container after it has been delivered?

Yes. You have 30 days from delivery to return a container for any reason, including simply changing your mind, and there is no restocking fee. You do arrange and pay the return freight, though — a container has to be hauled back by truck, so expect that to cost at least in the range of the $500 flat rate we charge to deliver, and more over longer distances. Containers that have been modified, painted, drilled, or altered after delivery cannot be returned. See our Return and Refund Policy for full details.

Is my payment information secure?

Yes. All card payments are processed through our payment provider using industry-standard SSL encryption. We do not store your full card details on our systems.

Container Specifications

What sizes do you stock?

Our standard range includes 10ft, 20ft, and 40ft containers in a range of configurations including standard height, High Cube, and refrigerated units. We also stock purpose-built units including job site offices, portable bathrooms, and flat-pack cabins. Visit our Shop for the full current range.

What is included with the container?

Standard containers include the container unit with cargo doors, lockbox, and forklift pockets. Locks are not included unless stated on the product listing. Please check individual product listings for full specifications and inclusions.

Do your containers come with a warranty?

We do not offer a separate manufacturer-style warranty on any container. New and used units alike are sold in the condition described on the product listing, and any known defects are disclosed before sale. If a container arrives in a condition materially different from what was described, contact us within 30 days of delivery with photos and we will work to resolve it. See our Return and Refund Policy for details.

Contact Us

If your question isn’t covered in this shipping container FAQ, our team is happy to help directly.

JK Shipping LLC

📍 Address: 96 Hovater Dr, Cherokee, AL 35616

📞 Phone: +1 (251) 247-6208

📧 Email: info@jkshippingllc.com

🌐 Website: https://jkshippingllc.com

🕐 Hours: Monday to Friday, 8:00 AM – 5:00 PM (CT)

You can also verify our Alabama business registration on the Alabama Secretary of State website.